Heather has worked in various healthcare settings across the continuum of care for over 20 years. She is a dedicated visionary leader with a thorough understanding of health care systems, case management and coordination, stakeholder relations, motivational strategies, and resource and people management. She is experienced in strategic planning, system evaluation, and quality improvement initiatives built on best practice approaches to achieve desired clinical health outcomes. She has demonstrated competencies such as effective communication strategies, client focus, teamwork, resilience, motivation to improve, commitment to results and systems thinking.
She holds an Applied Science Degree in Gerontology, with a focus in Business Management, from the University of Guelph. Heather has specialized experience in providing case management to the senior population with her P.I.E.C.E.S and Gentle Persuasive Approach (GPA) certifications. Her person and care directed approach enhances the capacity of the client and the rehabilitation team to support the care of the client living with complex chronic disease, including neurocognitive disorders and/or other mental health needs and associated behavioural changes.
Heather also has experience working with the rehabilitation teams of clients who have sustained complex and catastrophic injuries in motor vehicle accidents, as well as with private clients. Through her work at ModernOT she has worked with clients with spinal cord injuries, traumatic brain injuries, acquired orthopedic injuries, chronic pain, and mental health disorders.