Case Management Services

Case Management, also known as Rehabilitation Consulting, is typically requested for individuals who have sustained injuries from motor vehicle accidents and have been classified as catastrophic under the provincial insurance act.

Case management can also provide vital support for pediatric and elderly clients managing complex medical conditions or injuries. In these cases, a Case Manager helps coordinate healthcare needs, relieving family members of the administrative burden so they can focus on their personal relationships with their loved one.

Role of the Case Manager

The Case Manager’s primary role is to coordinate and facilitate all necessary services to support an individual’s rehabilitation and recovery. They work closely with clients, families, medical professionals, and insurers to ensure seamless communication and effective care.

Case Management Services Include:

• Assessment & Planning: Meeting with the client, family members, and healthcare providers to assess needs based on medical reports and available services.
• Service Coordination: Identifying and referring the most suitable therapists based on the injury type and required expertise, ensuring clinicians receive all necessary background information.
• Ongoing Communication: Maintaining regular contact with treating physicians, rehabilitation professionals, insurers, and legal representatives to keep all parties informed of progress and prognosis.
• Team Collaboration: Facilitating communication among therapy team members to establish mutual rehabilitation goals and ensure a cohesive approach to care.
• Monitoring & Advocacy: Tracking rehabilitation progress, addressing any issues that arise, and adjusting services as needed to support the most effective and timely recovery.

Skilled case management ensures that rehabilitation is goal-directed, cost-effective, individualized, and client-centered, helping individuals achieve the best possible outcomes.