Case Managers

Professional – Compassionate – Understanding

Case Management (also referred to as Rehabilitation Consulting) is typically requested for clients who have injuries that are deemed catastrophic, such as traumatic brain injury, spinal cord injury, vision loss, and amputation. With approval, this service can also be provided to paediatric files, as well as complex files such as those involving psychiatric issues or chronic pain when recovery does not follow typical timelines. The case manager can become involved at any point in time of your rehabilitation. Ideally, a referral is made during the acute stage, and while individuals are still in hospital or inpatient rehabilitation.

The role of the case manager in rehabilitation is to access and coordinate all necessary services for individuals in order to facilitate optimal recovery in their rehabilitation. The case manager works closely with individuals and their families to communicate the needs and progress of the individual among medical and rehabilitation professionals.

The case manager performs the following:

  • Meets with the individual client, family members, and health care providers, and gathers information through available medical reports to assess their needs and the most appropriate therapy and services.
  • Determine the most suitable therapists based upon injury type and expertise, and facilitate referrals including providing all necessary information to the clinicians.
  • Maintain communication with treating physicians, rehabilitation professionals, insurers, and lawyers to ensure they are up to date regarding the individual’s recovery.
  • Facilitate regular communication among therapy team members and ensure establishment of mutual rehabilitation goals.
  • Monitor progression of rehabilitation and address issues as they arise to ensure the most timely and optimal recovery possible.

Our skilled case managers at ModernOT ensure rehabilitation is goal-directed, cost-effective, individualized, and client-centered.

Team Members